British Council Careers 

CMR & Logistics Coordinator Egypt - Alexandria

Region Middle East North Africa (MENA)

Country / Territory Egypt

Location Alexandria

Department English & Exams

Job Category Exams

Pay Band Locally appointed Grade H

Vacancy Description Job Title: CMR & Logistics Coordinator Egypt - Alexandria Department: English and Exams Location: Alexandria - Egypt Contract Duration: 1-year Fixed Term contract with renewable option Number of Posts: 1 Post Grade: H Salary: 7,709.87 EGP/Month Closing date: 05 March 2019

About Us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

English & Exams:

Through our English and Exams work we aim to achieve more widespread and better-quality teaching and learning of English worldwide and offer access to professional qualifications. Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.

Examinations/ UK qualification deliver 95,000 examinations to 55,000 candidates annually. IELTS and other English language examinations account for 10% of this volume and are registered for through Customer Services.

Context and environment: (e.g. dept description, region description, organogram):

Examinations/ UK qualification deliver 95,000 examinations to 55,000 candidates annually. IELTS and other English language examinations account for 10% of this volume and are registered for through Customer Services.

Examinations

Examinations/ UK qualification deliver 95,000 examinations to 55,000 candidates annually. IELTS and other English language examinations account for 10% of this volume and are registered for through Customer Services. 

Accountabilities, responsibilities and main duties:

Handling Sensitive Materials

·  Ensures proper script receipt tracking, packing and return OR scanning, store and shredding

·  Coordinates tasks to reconcile exam materials and papers received are as per plan, escalate any discrepancies.

·  Undertakes sorting and packing of exam materials for designated test venues.

Service delivery

·  Coordinates the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.

·  Undertake handling of suitcases and storage materials for distribution ordering and budget management.

·  Undertakes planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment – speaking test/hand scanners)

·  Coordinates examination venues, including contract production (once negotiated), day to day relationships, payments etc.

·  Ensures the proper procedures and documentation is adhered to when handing over to courier.

·  Owning overseeing stamping process in line with Stamping & Verification Policy, verifying & approving

·  Provides timely escalation of issues, enabling the adaptation of work plans where necessary.

·  Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team.

·  Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

· Responsible for ensuring On-Screen Marking of exam scripts for IELTS

· Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards

Customers/ Relationship and stakeholders 

·  Carries out instructions and requests from Assistant Director Exams Operations, Operations Manager CMR efficiently and effectively.

Risk and compliance

·  Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.

·  Provides support and reporting for audits and performance reviews.

·  Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

·  Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

External Stakeholder Relationships

·  Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.

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